Highlights:
- Technical Lead / Architect at Capital One (2021-2025); led speech analytics, NLP pipelines, and MLOps for card contact-center operations.
- Senior Software Engineer at Expedia Group (2019-2020); built conversation routing and enrichment services for Expedia's virtual agent platform.
- Senior Software Engineer at Microsoft Azure Blockchain (2017-2019); built provisioning and ops automation for enterprise Ethereum consortium networks on Azure Blockchain Service.
- Senior Software Engineer at SAP Concur (2014-2017); helped drive monolith-to-microservices migration and built Kafka platform capabilities for SAP Concur.
- Software Design Engineer at Microsoft (2009-2013); worked on Microsoft Advertising Editor (formerly Bing Ads Editor), shipping desktop features and sync workflows.
- Software Engineer / Support Engineer in Addis Ababa, Ethiopia (2002-2007); built government finance and court systems with Java/J2EE, Struts, WebSphere, VB.NET/WinForms, and SQL Server.
Ask my personal agent about products I worked on below.